skill level intermediate
- conflict is all about emotions. emotions can alert you to important information about situations, yet when they become strong in conflicts, they can sometimes drive you to act in ways you might later regret. for most of us, these conflicts can make life difficult. by learning how to recognize and regulate your emotions, you'll be better able to address problems in a calmer, more collected state of mind. in this course, we'll explore how to respond to workplace conflict more effectively. we'll cover the nature of conflict competence. we'll go over what is required to improve your confidence and capacity to manage the inevitable conflicts that all people face at work. then we'll spend time looking at how to manage your emotions in conflicts. recognizing your current attitudes about conflict, we'll uncover perceptions that affect the way you address conflict, including ones that will keep you from dealing with it well. i hope this course gives you some valuable tips on how to deal with conflict and get the best out of it. let's get started with improving your conflict competence.